Refund policy
Due to the food nature of our products and for hygiene and food safety reasons, all sales are final. No returns or refunds will be accepted once the order has shipped, except in the following exceptional cases:
Damaged on Delivery
If your order arrives damaged, contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged product
- Photos of the outer packaging
We will evaluate the situation on a case-by-case basis and may offer a replacement or refund.
Order Error on Our Part
If you receive a product different from the one you ordered, contact us within 7 days of delivery with your order number and a description of the issue. We will correct the situation at no cost to you.
Order Cancellation
You may request the cancellation of your order before it ships by contacting us at info@fromluva.com. Once an order has shipped, cancellation is no longer possible.
How to Reach Us
To report a problem or request a cancellation, email info@fromluva.com with your order number and a clear description of the issue. We aim to respond within 2 business days.
Refund Processing
Approved refunds are issued to the original payment method within 5 to 10 business days. Shipping fees are non-refundable except in cases where the issue is caused by LÜVA.
LÜVA, 3030 Boul Lévesque O, Suite 1201, Laval, QC, H7V 0B9, Canada Email: info@fromluva.com